Terms Of Sale



1.     Who we are and how to contact us:


www.CQDoctor.co.uk (our ‘Site’) is operated by Prescription Point Limited (‘we’, ‘us’, or ‘our’). We are a limited company registered in England and Wales under company number 08563110. Our registered office is at Unit SF1, Little Heath Industrial Estate, Old Church Road, Coventry, England, CV6 7NB. Our VAT number is GB 209574004.

To contact us, please email help@cqdoctor.co.uk.

2.     By using our Site, you accept these terms:


2.1)     By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

2.2)     If you do not agree to these terms, you must not use our Site.

2.3)     We recommend that you print a copy of these terms for future reference.


3.     There are other terms that may apply to you:


These terms refer to the following additional terms which also apply to your use of our Site, including our Privacy Policy and Intellectual Property Notice. All applicable policies can be found on our website.

Our services are provided in accordance with the standards of the General Pharmaceutical Council which can be found at https://www.pharmacyregulation.org/ and the Medicines and Healthcare products Regulatory Agency found at:https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency


4.     We may make changes to these terms:

We may occasionally amend these terms. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the date set at the end of the terms.

5.     We may make changes to our Site:

We may occasionally update and change our Site to reflect changes to our service, our customers needs and our business priorities. Any change to our website portal will be stated on our website with relevant instructions concerning any new features.

6.     We may suspend or withdraw our Site:

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Site through your internet connection or account are aware of these terms and other applicable terms and conditions, and that they comply with them.

7.     We may transfer this agreement to someone else:

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our Site is directed and intended only for users in Great Britain (England, Wales, and Scotland). We do not represent that content available on or through our Site is appropriate for use or available in other locations.

8.     You must keep your account details safe:


8.1)    If you choose, or you are provided with, an email verification link, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.


8.2)     We have the right to disable any user account information including any such identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.


8.3)     If you know or suspect that anyone other than you, know your user identification details or password, you must promptly notify us at help@cqdoctor.co.uk.


9.     Information we may require:


You will need to provide the following information to be able to sign up to our services:

·         Name;

·         Email address;

·         Phone Number;

·         Address or location;

·         Date of birth;

·         Information relating to your health; and

·         Payment details.


10.     Price


10.1)      All prices are quoted in GBP and will be VAT inclusive.


10.2)      All coupon/voucher codes are applied to the value of the order being placed and are subject to our general terms and conditions. The coupon/voucher code must be entered into the Promo Code field on the checkout page and applied for the discount to be deducted from the order.


10.3)      The price of the item(s) you order will be the price on our Site at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.


10.4)      The range and prices of products displayed on our Site may differ depending on your location.


11.     Payment and delivery:


11.1)      You will pay us directly for any good(s) and/or delivery purchased using a method provided by us.


11.2)      Our maximum liability to the customer is the total value of the order placed.


11.3)      Orders will be delivered directly to the delivery address specified by you in England and Wales. Deliveries are performed by a fulfilment partner of our choice which include the following: Royal Mail, Yodel and DPD.


11.4)       We take no responsibility for orders that are lost/damaged in the care of a fulfilment partner including Royal Mail, Yodel or DPD.


11.5)      You can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, we are entitled, at our sole discretion, to offer an alternative payment option where available.


12.     Your Order


12.1)      When you place an order, your contract is with us for the purchase of the products and for the delivery service.


12.2)      We can only accept orders where an electronic prescription has been received directly from your prescriber. Alternatively, when dealing with face to face consultations, we will only accept the original paper prescription given to you. We reserve the right to query any prescription and will not be liable for any delays resulting from this.


12.3)      We will provide you with the receipt by email and upon delivery.


12.4)      By ordering via our Site, you are indicating that you understand and agree to these terms.


12.5)      If you suffer allergies you agree to always check the label and patient information leaflet of purchased items.


12.6)      Whilst the utmost will be done by us to ensure all orders are delivered, the times provided are estimates only and we do not guarantee that that the order will be delivered by the quoted time due to any uncontrollable factors.


12.7)      You must provide us with true and accurate information in order for us to offer a prescription.


12.8)      We and our agents have the right to refuse medication based on our medical judgment. There is no appeal process if you are refused.




13.     Age restricted goods:


13.1)      You will be notified and asked to confirm your age by our Site when necessary. 


13.2)      It is an offence for any person under the required age to buy, or attempt to buy, an age restricted product, or for any person to buy, or attempt to buy, an age restricted product on behalf of any person who is under the required age.


13.3)      When ordering age restricted products, you warrant that you are at least the required age.


13.4)      When age restricted products are delivered you may be asked to provide identification.


13.5)      We reserve the right for to refuse delivery/collection in accordance with our regulatory requirements and ethical policy.


14.     Volume Limitations


14.1)      You may be contacted by us directly to reconfirm your order if we feel an error has been made.


14.2)      In all cases, we reserve the right to limit the delivery quantity for particular products or, if needed, not to deliver a particular product at all as per the availability of the items.


15.     Refunds and returns:


15.1)      Any refunds and returns will be in line with the laws of the United Kingdom.


15.2)      We do not allow the return of any prescribed medication. Any unused or unwanted medication can be safely returned to any community pharmacy. This is because we cannot legally re-sell any returned medication.


15.3)      In the event that you are not happy with the medication you have been sent because it is not as we described, or is damaged, then we will refund the total cost of what you have paid us, on receipt of your package being sent back to us.


15.4)      When you have notified us, we will send out a returns package to your address, for you to pack your goods and take to your local post office. We will have covered the cost of the delivery back to us with no additional charge for you.


15.5)      Once we have authorised and received your item back, examined the issue and reached a determination, we will refund the payment card you used for the original purchase if necessary.



15.6)      If, for reasons beyond our control - such as an incorrect delivery address, the recipient's absence, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, we are entitled to cancel your order. In this event, you are not entitled to compensation in kind. However, in case of online payment, the refund will be initiated by us at the soonest possible, post the cancellation of the order. It is the responsibility of the bank to transfer the amount to your account, which takes approximately 5-7 working days.


16.     Incomplete Order Fulfilment/Substitution:


16.1)      Our primary objective is to deliver all the products ordered in the right quantity and to a high-quality standard. You acknowledge that the items ordered are subject to stock availability and to human errors. We reserve the right to amend your order in whole or in part, at any time and without liability or compensation remove any item that is out of stock, damaged, spoiled, or unavailable for any other reason, to successfully complete your order.


16.2)      If any product you order is out of stock or unavailable, we may send you a push notification enabling you to select a substitute if applicable. If an item is not delivered, despite being billed, the amount in question will be credited to you at a reasonable time after we become aware of this. No subsequent delivery is obligatory to be made, and the customer is not entitled to claim any further compensation.


16.3)      It is in our best intention to maintain the replaced item’s price to be the same as per the brand you ordered but in case of a higher valued replacement, the price may increase. We do our best to ensure that all items shown on our Site are available to order.


16.4)      If for any reason beyond our reasonable control we are unable to supply a particular item or a doctor does not agree that a particular prescription should be issued, we will not be liable to you.


17.     Cancelling orders:


17.1)      You have the right to cancel your order, up until the point we have sent you a dispatch confirmation. After this point, your order cannot be cancelled, and you will be charged the full purchase price for the service.


17.2)      You will be able to cancel your order(s) via our Site until the status of your order(s) has changed to either:

                   Dispatch confirmation

                   Out for delivery; or

       Ready for collection.


17.3)      If any changes are required to be made to an order after the status has changed as set out in 17.1 above, please contact us to see if the request can be accommodated. We cannot guarantee that all requests will be met.


18.     Terminating your account:


18.1)      You can request to close your account by emailing help@cqdoctor.co.uk. Closing an account will mark you as inactive but your data will still be stored on the platform.


18.2)      You can request to delete your account by emailing help@cqdoctor.co.uk. Deleting an account will remove all your data from the platform.


19.     Complaints:


19.1)      If your complaint relates to a specific order which you have placed, a service we have provided, or our site, you should use the option to contact us directly via the Site.


19.2)      All complaints are dealt with in the highest priority and we aim to put things right as soon as we can. We request that you fill in the contact form on the Site with the heading, “Complaint” and we will respond in a timely manner.


19.3)      If you are not satisfied with the way we have dealt with your compliant, you can report a concern about us to the General Pharmaceutical Council of Great Britain.

20.     How you may use our Site:

20.1)      We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


20.2)      You must not modify any paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

20.3)      Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

20.4)      You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

20.5)      If you print off, copy, or download any part of our Site in breach of these terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

20.6)      We reserve the right to delete accounts and cancel orders at our discretion.

20.7)      You can view our Intellectual Property Notice in full on our website.

21.     Do not rely on information on this Site:

21.1)      The content on our Site is provided for general information only. It is not intended to amount to medical advice on which you should solely rely on. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.


21.2)      Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up to date.

22.     We are not responsible for websites we may link to:

22.1)      Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.


22.2)      We have no control over the contents of those websites or resources.

23.     How to complain about content uploaded by other users:

If you wish to complain about content uploaded by other users, please contact us on help@cqdoctor.co.uk.

24.     Our responsibility for loss or damage suffered by you:

24.1)      As  a consumer :


We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for fraud or fraudulent misrepresentation.


Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any good(s) to you.

We will not be liable for any mistake made by a third party regarding the information or services they have provided in connection with our business.


24.2)      As a consumer user:

Please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply the latest update available to you or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

25.     How we may use your personal information:

We will only use your personal information as set out in our Privacy Policy [insert link].

26.     We are not responsible for viruses and you must not introduce them:

26.1)      We do not guarantee that our Site will be secure or free from bugs or viruses.


26.2)      You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.


26.3)      You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

27.     Rules about linking to our Site:

27.1)      You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.


27.2)      You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.


27.3)      You must not establish a link to our Site in any website that is not owned by you.


27.4)      Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page.


27.5)      We reserve the right to withdraw linking permission without notice.


27.6)      The website in which you are linking must comply in all respects with the content standards and in accordance with the laws of England and Wales.


27.7)      If you wish to link to or make any use of content on our Site other than that set out above, please contact help@cqdoctor.co.uk

28.     Which country's laws apply to any disputes?

28.1)      Please note that these terms, their subject matter, and their formation, are governed by English law. The courts of England and Wales will have exclusive jurisdiction.


28.2)      If the courts find any particular term within these terms to be unenforceable, all remaining terms will still apply.   

Version 1: 15 April 2021



CQ Doctor

Medicine delivered discreetly to your door

Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP - without the wait.