Returns & refunds

Returns & Refunds


We do not allow the return of any prescribed medication. Any unused or unwanted medication can be safely returned to any community pharmacy. This is because we cannot legally re-sell any returned medication.


In the event that you are not happy with the medication you have been sent because it is not as we described, or is damaged, then we will refund the total cost of what you have paid us, on receipt of your package being sent back to us.

When you have notified us, we will send out a returns package to your address, for you to pack your goods and take to your local post office. We will have covered the cost of the delivery back to us and so there will be no additional charge for you.

Once authorised and received back, we will refund the payment card you used to purchase from us.


You have the right to cancel your order, up until the point we have sent you your dispatch confirmation. After this point, your order cannot be cancelled and you will be charged for the service.

Please contact us should you need any more information on any of the above.


CQ Doctor

Medicine delivered discreetly to your door

Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP - without the wait.